From QoS to QoE: A Fundamental Change in Focus

By Steven Shepard, Contributing Columnist I’ve been thinking a lot lately about evolution. Not the Darwinian type, nor even the evolution of business (such a common theme today among business strategists), but rather about the evolution of the market — and most specifically about the changing demands of the market as its choices become richer and more varied in the face of remarkable technological change. Since 1876, when Alexander Graham Bell spilled a beaker of hydrochloric acid into his lap, [...]